Delivery and Returns
INTERNATIONAL SHIPPING: Unfortunately due to the increasingly high costs incurred both shipping international orders and the additional ‘administrational fees’ charged by couriers on receipt without explanation or justification we have had to pause international shipping until we can find a more fair and equitable solution for everyone. We can only apologise for this inconvenience.
Can we respectfully ask you to send any issues or queries to us by email - NOT via social - so we have a proper record of them and can answer correctly. We apologise in advance for any problems you may have during these periods and will endevour to fix them once we have re-opened.
Postage and packing charges are as follows:
Please note that respectfully we do not pay for return shipping on exchanges or refunds and cannot issue return labels. Sending goods back is the responsibility of the receiver unless there is a verified fault.
Goods need to be returned in their original resalable condition and returned to the sender in the original packaging. Please be aware if you send back goods in a damaged or unsaleable condition your exchange or refund may be refused.
All returns need to be received back within 14 days of your receipt of the goods. We recommend using Royal Mail signed for. Please see below for further details.
Many thanks BW
Take this to a Post Office branch and be sure to obtain Proof of Postage (receipt) which will contain your tracking details. We cannot be held responsible for missing returns where a receipt has not been obtained or is missing so please ensure it is kept until your return is finalised.
Please return your unwanted items within 14 days of receiving your order.
Please return your parcel to:
Horsted Keynes Industrial Estate
We aim to process all refunds within 14 working days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days however this can vary between banks and can take longer if you are an international customer.