Please note that respectfully we do not pay for return shipping on exchanges or refunds and cannot issue return labels. Sending goods back is the responsibility of the receiver unless there is a verified fault.
Goods need to be returned in their original resalable condition and returned to the sender in the original packaging. Please be aware if you send back goods in a damaged or unsaleable condition your exchange or refund may be refused.
All returns need to be received back within 28 days. We recommend using Royal Mail signed for. Please see below for further details.
BREXIT: For ALL INTERNATIONAL ORDERS TO THE EU import duties and taxes will now be payable by the receiver. You should be charged the ex-VAT price at checkout (it will be updated once you enter your shipping location) however currently THIS DOES NOT WORK with the Express Checkout Options. Please DO NOT use these for international orders until we get this fixed. If you do use them and get charged VAT please contact us and we will refund it.
Take this to a Post Office branch and be sure to obtain Proof of Postage (receipt) which will contain your tracking details. We cannot be held responsible for missing returns where a receipt has not been obtained or is missing so please ensure it is kept until your return is finalised.
Please return your unwanted items within 28 days of receiving your order.
Please return your parcel to:
Horsted Keynes Industrial Estate
We aim to process all refunds within 14 working days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days however this can vary between banks and can take longer if you are an international customer.